Shipping policy

Brown Nose Coffee Shipping Policy

At Brown Nose Coffee, we are dedicated to delivering an exceptional coffee experience, from sourcing the finest beans to ensuring they arrive at your doorstep in perfect condition. Please review our shipping policy to understand how we handle your orders.

1. Shipping Locations

We currently ship to addresses within Egypt. If your location falls outside our standard shipping areas, please reach out to us for further assistance.

2. Order Processing Time

We strive to process all orders within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order is processed and shipped, you will receive a confirmation email with tracking details.

3. Shipping Method and Estimated Delivery Times

Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery times are as follows:

• Standard Shipping: 3-5 business days

Please note that delivery times are estimates and may be impacted by unforeseen circumstances such as weather conditions or carrier delays.

4. Shipping Costs

Shipping costs are dynamically calculated at checkout based on order weight, destination, and shipping method. We continuously work to offer competitive shipping rates and may provide free shipping promotions from time to time. Visit our website for the latest offers.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Use this number to track your shipment and receive real-time updates on its status.

6. Damaged, Delayed, or Lost Packages

If your package is damaged upon arrival, delayed beyond the estimated timeframe, or goes missing, please contact us within 7 days of the expected delivery date. We will work closely with the shipping carrier to resolve the issue promptly and ensure customer satisfaction.

7. Returns and Exchanges

Due to the perishable nature of our products, we do not accept returns or exchanges. However, if you receive an incorrect or defective product, please contact us within 7 days of receipt. We are committed to resolving any issues quickly and efficiently.

8. Customer Support

For any questions or concerns regarding your order or our shipping policy, please reach out to our customer support team at +201063334072. We are always happy to assist you!

Thank you for choosing Brown Nose Coffee. Your support fuels our passion for crafting exceptional coffee, and we look forward to serving you with every sip.