Refund policy

Brown Nose Coffee Refund Policy

At Brown Nose Coffee, we are committed to delivering the highest quality coffee and exceptional customer service. We understand that sometimes things may not go as planned, and we want to ensure that you are completely satisfied with your purchase. Please read our refund policy carefully to understand your rights and options.

1. Refund Eligibility

Due to the perishable nature of our products, we do not accept returns or exchanges. However, your satisfaction is our priority. If you receive a defective product, an incorrect order, or if your order is damaged during transit, you may be eligible for a refund or replacement.

2. Requesting a Refund

To request a refund, please contact us within 7 days of receiving your order. You can reach our customer support team at info@brownnosecoffee.com or call us at +201063334072. Please provide the following details in your request:

• Your order number
• A description of the issue (e.g., defective product, incorrect item received)
• Photographic evidence of the issue (if applicable)

3. Refund Process

Once we receive your refund request, we will review the information provided. If your request is approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.

4. Non-Refundable Items

Please note that we do not offer refunds for:

• Products that have been opened or used (unless defective)
• Orders that are not reported within the 7-day window

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund amount.

6. Customer Support

If you have any questions or concerns regarding our refund policy or your order, please do not hesitate to reach out to our customer support team at orders@brownnosecoffee.com or call us at +201063334072. We are here to assist you!

Thank you for choosing Brown Nose Coffee. We appreciate your support and look forward to serving you the finest coffee, crafted with passion and precision.